General Terms of Use of the Flatzy.eu Platform

Effective date: 1 July 2026

These General Terms of Use (the “Terms”) govern the rights and obligations connected with the use of the Flatzy.eu online platform (the “Platform” or “Flatzy”).

By using the Platform, creating a user account, publishing a listing, using a paid service or otherwise using the Platform’s functions, the user agrees to these Terms to the extent permitted by applicable law.

This English-language version is intended in particular for users in Ireland and Malta. Where the user acts as a consumer, mandatory consumer protection provisions applicable to the particular relationship shall always take precedence.

The Platform is operated by:

European Element s.r.o.

registered office: náměstí Přátelství 1518/5, Hostivař, 102 00 Praha 10, Czech Republic

Company ID No. (IČO): 247 07 465

VAT ID No.: CZ24707465

registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 167687

Data Box ID: fthsxyq

email: info@flatzy.eu

other contact email: stavelement@gmail.com

website: flatzy.eu

Hereinafter the “Operator”.

Flatzy is a technical online service that enables, in particular, the publication, browsing, searching and comparison of real estate listings and communication between users, private advertisers, agents, real estate agencies, developers and other service providers.

Unless expressly stated otherwise for a particular service, Flatzy:

a) is not a real estate agent or property intermediary;

b) does not represent the advertiser, buyer, tenant or other user;

c) is not a party to any sale, lease, reservation, brokerage or other agreement between users;

d) is not an auctioneer or organiser of an auction;

e) does not provide legal, tax, construction, technical, financial or investment advice;

f) does not guarantee the legal, technical or factual condition of any advertised property.

Contracts between users are concluded exclusively between the relevant parties.

Some Platform functions may be available without registration. Publishing listings, CRM functions, saved searches, paid services or other personalised functions may require a user account.

The user must provide accurate, complete and up-to-date information and protect login credentials against unauthorised use.

The user is responsible for activities carried out through the user account unless such activity results from a security deficiency within the Operator’s responsibility or another circumstance for which the user is not liable under applicable law.

The user must not transfer a user account to another person in a misleading or unlawful manner.

Real estate agents, real estate agencies, developers, businesses and other persons acting for purposes relating to their trade, business, craft or profession must accurately disclose their status and provide identification, contact and other business information required by applicable law.

A professional user is responsible for holding all licences, registrations, authorisations, mandates and rights required for its activities, marketing, publication of listings and provision of services in Ireland, Malta or another relevant jurisdiction.

Where national law regulates the provision of professional property services, the professional user is solely responsible for compliance with the applicable licensing and professional requirements. In Malta, the current national framework includes the Property Market Agency Act, Chapter 644.

Flatzy may, in accordance with applicable law, request information from a professional user to verify identity, business status, contact details, professional authorisation or authority to act.

The advertiser is responsible for the content of each published listing and for ensuring that the listing is lawful, accurate and not materially misleading.

The advertiser must, where reasonably possible, keep up to date in particular:

a) the property type and location;

b) the sale, rental or other transaction type;

c) the price and material charges;

d) the area and principal characteristics;

e) the availability and status of the property;

f) information required by applicable law.

An advertiser may publish a listing only where it has sufficient rights, authorisation or another lawful basis to do so.

Flatzy does not generally review every listing before publication and does not guarantee the accuracy of information supplied by users.

The user retains rights in content uploaded to the Platform, including texts, photographs, videos, plans and other materials, to the extent those rights belong to the user.

The user grants the Operator a non-exclusive, worldwide and, to the extent technically necessary, transferable licence required for operation of the Platform to store, technically process, display, distribute, format, resize and publish the content on the Platform.

The licence remains valid for as long as the content is reasonably required to provide the service, comply with legal obligations or handle legal claims.

The user confirms that the user holds all necessary rights to the published content.

Flatzy may provide automatic translations, automatically generated titles, text assistance, search functions, recommendations or other functions using artificial intelligence or algorithms.

Such outputs may contain errors, inaccuracies or omissions. The user must verify material information before publishing it or relying on it for decision-making.

An automatic translation does not alter the original advertiser’s responsibility for the original content.

Flatzy may label automatically generated or translated content in a technically appropriate manner.

Users must not publish content or engage in conduct on the Platform that:

a) is unlawful;

b) infringes third-party intellectual property rights, privacy or other rights;

c) is fraudulent, materially misleading or connected with fraud;

d) unlawfully discriminates;

e) contains malware or seeks to compromise Platform security;

f) uses false identity, business or contact information;

g) copies or collects Platform data through unauthorised automated means;

h) circumvents payments, usage restrictions or technical safeguards;

i) imposes an unreasonable load on the Platform;

j) otherwise breaches these Terms or applicable law.

The Operator may take proportionate measures in relation to such content or conduct.

Where a listing concerns a co-ownership share in real estate or other property, the advertiser must clearly state the legal nature of the subject matter and must not create a misleading impression that the entire property is being sold.

Where a listing relates to an auction, forced sale, tender procedure or another special sale procedure, the advertiser must appropriately disclose the nature of the procedure and its material conditions.

In such cases, Flatzy provides only a technical listing and information environment unless expressly stated otherwise for a particular service.

Flatzy is not the auctioneer, organiser of the procedure or guarantor of the legal validity of the sale.

Flatzy may enable contact requests, enquiries, viewing requests and other customer signals to be transmitted to advertisers or professional users.

CRM functions may allow users to store their own clients, contact persons, notes, documents, tasks and communication history.

The professional user is responsible for ensuring that it has the right to enter and process such personal data and other information.

Where Flatzy processes personal data on behalf of a professional user as a processor, such processing may be subject to a separate Data Processing Agreement (the “DPA”).

The order and visibility of listings may be affected, for example, by:

a) the user’s search criteria and filters;

b) location and distance;

c) recency of the listing;

d) completeness and technical quality of the listing;

e) the sorting method selected by the user;

f) the user’s activity and settings;

g) paid promotion, a TOP service or another clearly identifiable visibility service.

Paid placement does not constitute a Flatzy recommendation concerning the quality, safety, price or legal status of a property.

Recommendation and ranking systems may be developed and modified to improve the operation of the Platform within the limits of applicable law.

Flatzy may offer, for example:

a) paid listing packages;

b) subscriptions;

c) TOP or listing-boost services;

d) premium visibility;

e) video functions;

f) saved searches and notification services;

g) CRM or other professional services.

The content, price, duration and any automatic renewal of a paid service are disclosed before the order is placed.

Purchasing a paid visibility service does not guarantee enquiries, a sale, a rental transaction or any other commercial result.

The applicable price is displayed to the user before confirmation of a paid order.

Prices may include or be subject to value added tax in accordance with applicable tax law, the user’s status and rules governing the place of supply of the service.

A third-party payment service provider, including Stripe, may be used for technical payment processing. The payment service provider may apply its own terms and privacy practices.

A recurring subscription may be charged in advance according to the agreed billing period. The user may stop automatic renewal using available functions. A service period already paid for generally remains available until the end of that period.

Refunds are handled in accordance with these Terms and mandatory applicable law.

A contract for a paid service is concluded when the user completes the ordering process and the Operator accepts the order or makes the ordered service available to the user.

Before confirmation of an order involving an obligation to pay, the user is provided, to the applicable extent, with the main characteristics of the service, price, contract duration and other information required by law.

Where an order creates an obligation to pay, the ordering process is arranged so that the user can clearly understand that confirmation of the order entails an obligation to pay.

Confirmation of the contract may be provided to the user by email or on another durable medium.

Where the user acts as a consumer, mandatory consumer protection rules apply to distance contracts.

For consumers in Ireland, the applicable framework includes, where relevant, Part 5 of the Consumer Rights Act 2022and other applicable Irish consumer legislation. The Act provides a right to cancel qualifying distance contracts and establishes the applicable cancellation periods; Irish consumer guidance confirms a 14-day cooling-off period for relevant online service contracts.

For consumers in Malta, the applicable framework includes, where relevant, the Consumer Affairs Act, Chapter 378, the Consumer Rights Regulations, S.L. 378.17, and other applicable Maltese consumer legislation. Maltese consumer guidance confirms the general 14-day cooling-off period for qualifying distance contracts.

A consumer generally has the right to cancel a qualifying distance contract within 14 days without giving a reason, subject to statutory exceptions.

Where the consumer requests that performance of a service begin during the cancellation period, the financial consequences of cancellation are determined in accordance with applicable law.

Where the supply of digital content begins in circumstances permitted by law with the consumer’s prior express consent and acknowledgement of the possible loss of the right to cancel, that right may cease in accordance with applicable law.

Nothing in these Terms limits rights granted to consumers by mandatory law.

To the extent that Regulation (EU) 2022/2065 on a Single Market for Digital Services (the “DSA”) applies to Flatzy, Flatzy provides, to the applicable extent, a mechanism for notifying suspected illegal content.

A notice should, where reasonably possible, contain sufficient information to identify the content and reasons explaining why the notifier considers the content illegal.

Flatzy handles notices diligently, in a timely, objective and non-arbitrary manner in accordance with applicable obligations.

Where content is removed, its visibility restricted or another restriction within the scope of the DSA is imposed, an appropriate statement of reasons may be provided.

To the extent required by the DSA or other applicable law, a user may have the right to submit an internal complaint to Flatzy concerning a decision relating, for example, to:

a) removal of content;

b) restriction of content visibility;

c) suspension of a user account;

d) restriction of access to the service.

Complaints are handled in accordance with applicable requirements of fairness, impartiality and timeliness.

The internal complaint procedure does not limit statutory remedies available to the user.

The Operator may proportionately restrict a user account, remove content, suspend a service or terminate the contractual relationship, in particular where:

a) the user materially breaches these Terms;

b) the user engages in unlawful conduct;

c) the user repeatedly publishes prohibited or misleading content;

d) the user endangers the security of the Platform, other users or third parties;

e) the user fails to discharge a payment obligation that has become due;

f) the measure is required by law or by an order of a competent authority.

The nature and scope of the measure shall take into account the seriousness and recurrence of the breach and applicable law.

Where required by law, the user shall be provided with reasons for the decision and information on available means of redress.

The Platform’s software, structure, design, databases, trademarks, logos, graphics and other content belonging to the Operator are protected by applicable intellectual property law.

Without appropriate authorisation, the user must not copy, modify, distribute, resell, reverse engineer or commercially exploit the Platform or its protected parts except to the extent permitted by law.

Use of the Flatzy name or another protected sign does not grant the user a licence unless expressly agreed otherwise.

The Platform may use or contain third-party services, including:

a) payment services;

b) mapping and location services;

c) cloud and storage services;

d) email and messaging services;

e) analytics and security services;

f) external links.

Such services may be subject to the relevant third parties’ own terms and privacy practices.

The Operator is not responsible for independent third-party conduct to the extent that such responsibility does not arise under applicable law.

The processing of personal data is described in the Flatzy.eu Privacy Policy.

The use of cookies and similar technologies is described in the applicable Cookie Policy and consent management solutions.

Personal data processing is governed in particular by Regulation (EU) 2016/679 (the “GDPR”) and applicable national legislation.

For Ireland, this includes, where applicable, the Data Protection Act 2018. The Irish supervisory authority is the Data Protection Commission (DPC).

For Malta, this includes, where applicable, the Data Protection Act, Chapter 586 of the Laws of Malta. The Maltese supervisory authority is the Office of the Information and Data Protection Commissioner (IDPC).

Where Flatzy processes personal data as a processor in accordance with documented instructions of a professional user, the relationship between the parties may be subject to a separate DPA.

The Operator seeks to maintain reasonable availability and security of the Platform but does not guarantee completely uninterrupted or error-free operation.

Access to the service may be temporarily restricted, for example:

a) for maintenance;

b) for security reasons;

c) due to a technical failure;

d) due to disruption of a third-party service;

e) due to force majeure;

f) due to a legal or regulatory requirement.

The Operator may develop, modify or discontinue individual functions while taking into account existing contracts, consumer rights and applicable law.

Flatzy does not guarantee:

a) the accuracy or completeness of listings;

b) a user’s identity or solvency unless expressly stated otherwise;

c) the legal or technical condition of a property;

d) conclusion of a sale, lease or other agreement;

e) any particular number of views, enquiries or commercial results.

Before making a significant legal or economic decision, the user should verify material information through appropriate sources and, where necessary, obtain assistance from a qualified professional.

The Operator’s liability may be limited only to the extent permitted by applicable law. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Mandatory consumer rights remain unaffected.

In Ireland, the principal public authority responsible for competition and consumer protection is the Competition and Consumer Protection Commission (CCPC). Depending on the nature of the dispute, a consumer may have access to an appropriate competent ADR body or sector-specific dispute resolution mechanism. For a cross-border consumer dispute with a trader established in another EU Member State, assistance may be available from European Consumer Centre Ireland (ECC Ireland).

Ireland’s Digital Services Coordinator under the DSA is Coimisiún na Meán. The Irish supervisory authority for personal data protection is the Data Protection Commission (DPC).

In Malta, the principal national body responsible for consumer affairs is the Malta Competition and Consumer Affairs Authority (MCCAA), including its Office for Consumer Affairs. Depending on the nature and jurisdiction of the dispute, complaint, conciliation, ADR or Consumer Claims Tribunal mechanisms may be available.

For an appropriate cross-border consumer dispute with a trader established in another EU Member State, assistance may be available from European Consumer Centre Malta (ECC Malta).

Malta’s Digital Services Coordinator under the DSA is the Malta Communications Authority (MCA). The Maltese supervisory authority for personal data protection is the Office of the Information and Data Protection Commissioner (IDPC).

The parties are encouraged first to seek to resolve any dispute by contacting the Operator.

These Terms and the contractual relationship between the Operator and the user are generally governed by the law of the Czech Republic unless mandatory law provides otherwise.

Where the user is a consumer, this choice of law does not deprive the consumer of protection afforded by mandatory provisions that cannot be derogated from by agreement and that would apply in the absence of a choice of law, including, where applicable, mandatory consumer protection law of Ireland or Malta.

The consumer’s right to bring proceedings before a competent court is determined in accordance with applicable mandatory European Union and national law.

If any provision of these Terms is found to be invalid or unenforceable, this shall generally not affect the validity of the remaining provisions.

The Operator may amend these Terms, in particular due to changes in legislation, Platform functions, security requirements or the business model. Material changes affecting consumers shall be notified in accordance with applicable law and, where required, within a reasonable period before they take effect.

The language versions of these Terms are intended for different user groups. Where inconsistencies arise between language versions, the decisive effect shall, within the limits of applicable mandatory law, be determined according to the law applicable to the relevant contractual relationship and the version of the contractual terms actually provided to the user.

Effective date: 1 July 2026