Flatzy.eu Cookie Policy

Effective from: 1 July 2026

Version: 1.0

This Cookie Policy explains how European Element s.r.o. uses cookies, local storage, pixel tags, device identifiers and similar technologies on the Flatzy.eu portal.

This Cookie Policy supplements the Flatzy.eu Privacy Policy. If we process personal data through cookies or similar technologies, the Privacy Policy also applies.

Flatzy.eu is an online real estate portal operating in the European Union market. We use cookies and similar technologies mainly to ensure that the website works securely and to enable the management of user accounts, saved searches, real estate listings, CRM functions, analytics, notifications and paid services.

The website operator and controller of personal data is:

European Element s.r.o.

registered office: náměstí Přátelství 1518/5, Hostivař, 102 00 Praha, Czech Republic

IČO: 247 07 465

DIČ: CZ24707465

registered in the Commercial Register maintained by the Municipal Court in Prague, file C 167687

data mailbox: fthsxyq

e-mail: stavelement@gmail.com

Flatzy.eu service contact e-mail: info@flatzy.eu

website: https://flatzy.eu

For questions relating to cookies and personal data protection, you may contact us mainly by e-mail. We recommend using the subject line: “Cookies / GDPR”.

Cookies are small text files stored on your device when you visit a website. Cookies may allow the website to remember certain information, such as language, login status, settings, cookie consent or session content.

In addition to ordinary cookies, we may also use similar technologies, for example:

• local storage and session storage in the browser,

• pixel tags,

• device or browser identifiers,

• server logs,

• security tokens,

• technical session identifiers,

• technologies for measuring website performance,

• technologies for delivering and measuring e-mails or push notifications.

In this Cookie Policy, we also use the term cookies for these similar technologies if they serve to store information on the user’s device or to access information already stored on the device.

The use of cookies and similar technologies is governed in particular by:

• Regulation (EU) 2016/679 of the European Parliament and of the Council, the General Data Protection Regulation, known as GDPR,

• the Data Protection Act 2018,

• the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011, S.I. No. 336 of 2011,

• Regulation 5(3) of the ePrivacy Regulations concerning the storage of information, or access to information stored, in the terminal equipment of a user,

• related guidance and practice of the Data Protection Commission,

• applicable rules of European Union law on privacy in electronic communications.

Consent is generally not required for storing or reading technically necessary cookies if those cookies are necessary for the operation of a service requested by the user.

For analytical, marketing, personalisation and other non-technical cookies, we request the user’s prior consent where the law requires such consent.

Flatzy.eu may use the following categories of cookies.

4.1. Necessary cookies

Necessary cookies are required for the basic operation of the website and the Flatzy.eu service.

Without these cookies, it would in particular not be possible to:

• display the website correctly,

• log the user in,

• maintain a secure session,

• protect the account against misuse,

• save the language setting,

• save the choice to accept or reject cookies,

• process an order or payment,

• protect the website against spam, attacks and technical misuse,

• use basic account, dashboard, CRM or administration functions.

We use these cookies without consent because they are technically necessary to provide the service.

Legal basis: legitimate interest in the secure operation of the service, performance of a contract and technical necessity under the rules on electronic communications.

Examples of necessary cookies or similar technologies:

Purpose Example of use Storage period

login and session keeping the user logged in during the session or for a reasonable period

security protection against CSRF, spam, misuse and attacks according to technical necessity

language and region saving the selected language or country usually for several months

cookie settings saving the user’s cookie choice for the validity period of the choice

payment technical processing of an order or payment session for the time necessary to complete the payment

basic website operation loading pages, dashboard, CRM and administration according to technical necessity

4.2. Preference cookies

Preference cookies allow Flatzy.eu to remember certain user settings that are not always essential for the basic operation of the website but improve the user experience.

These may include, for example:

• selected language,

• country or region,

• currency,

• map or list view,

• filter settings,

• last used real estate category,

• display preferences in the dashboard.

If these cookies are necessary for a function expressly requested by the user, they may be considered technically necessary. In other cases, we use them on the basis of consent.

Legal basis: user consent, or where appropriate legitimate interest or performance of a contract if the setting is technically necessary.

4.3. Analytical cookies

Analytical cookies help us understand how users use Flatzy.eu.

We may use them in particular to:

• measure traffic,

• measure page performance,

• identify technical errors,

• understand which functions are used,

• improve real estate search,

• improve the map and filters,

• measure the performance of real estate listings,

• provide basic analytics to advertisers, agents and agencies.

We use analytical cookies only on the basis of prior consent, unless the measurement is technically necessary for security or operation.

Legal basis: user consent.

Examples of analytical events:

• listing view,

• listing card view,

• gallery opening,

• video playback,

• 360° tour opening,

• map opening,

• click on phone, e-mail, WhatsApp or sharing,

• adding to favourites or removing from favourites,

• sending a contact form,

• viewing request,

• interaction with a saved search.

We may also process these data in aggregated or pseudonymised form.

4.4. Marketing cookies

Marketing cookies may be used to measure and evaluate marketing campaigns, personalise advertising content or display more relevant advertising.

We may use them in particular to:

• measure the effectiveness of advertising campaigns,

• perform remarketing,

• evaluate where the user came from,

• link a website visit to an advertising campaign,

• limit repeated display of advertisements,

• improve targeting of the promotion of Flatzy.eu services.

We use marketing cookies only on the basis of the user’s prior consent.

Legal basis: user consent.

If the user rejects marketing cookies, this does not affect the basic use of Flatzy.eu. However, advertising and content may be less relevant.

4.5. Third-party cookies

Some cookies or similar technologies may be operated by third parties where we use their services.

This may involve in particular providers of:

• payment services, for example Stripe,

• security and anti-fraud tools,

• analytics tools,

• e-mail and push notification services,

• CDN and technical infrastructure,

• map, media or translation services,

• advertising or marketing tools.

Third parties may in some cases act as our processors of personal data and in other cases as independent controllers. This depends on the specific service and the purpose of processing.

If a third party uses non-technical cookies or similar technologies, we use them only on the basis of the user’s consent, where the law requires such consent.

4.6. E-mail and push technologies

Flatzy.eu may use technical elements for the delivery and management of e-mails or push notifications.

For service and transactional messages, we may process technical data necessary for delivery of the message, such as information about delivery or failed delivery.

For marketing messages or newsletters, we may measure openings, clicks or interaction with the message only if we have an appropriate legal basis, in particular consent where required.

The user may unsubscribe from marketing messages through a link in the message or in account settings, if this option is available.

On the first visit to Flatzy.eu, or if the cookies used change, a cookie banner or cookie settings window may be displayed.

The user has the option to:

• accept all optional cookies,

• reject all optional cookies,

• set individual cookie categories,

• change or withdraw consent at any later time.

Consent must be freely given, specific, informed and unambiguous.

Rejecting optional cookies must not prevent the user from normally using the service, except where a function is technically dependent on the relevant technology.

The button for rejecting optional cookies should be as accessible and understandable as the button for accepting them.

The user may change or withdraw consent to optional cookies at any time.

Withdrawal of consent does not affect the lawfulness of the use of cookies and data processing carried out before withdrawal.

Consent may be changed in particular:

• through the “Cookie settings” link on the Flatzy.eu website,

• in account settings, if this function is available,

• by deleting cookies in the internet browser settings,

• by changing browser or device settings.

If the user deletes cookies in the browser, the cookie banner may be displayed again because the website may no longer have stored information about the previous choice.

The user may also manage cookies directly in their internet browser.

In the browser, it is usually possible to:

• delete cookies,

• block third-party cookies,

• block all cookies,

• set a warning before cookies are stored,

• delete local storage and other website data.

Restricting or blocking cookies may affect the operation of Flatzy.eu. Some functions, such as login, saved searches, dashboard, CRM, listing management or payments, may not work correctly without necessary cookies.

Flatzy.eu keeps an internal list of cookies and similar technologies used. This list should be updated regularly according to the tools actually used.

Indicative structure of the list:

Cookie / technology name Provider Category Purpose Storage period

cookie_consent Flatzy.eu necessary saving the user’s cookie choice according to consent system settings

session / auth token Flatzy.eu / authentication provider necessary login and session management during the session or according to account settings

locale / language Flatzy.eu necessary or preference remembering the user’s language usually for several months

security token Flatzy.eu / infrastructure necessary protection against misuse and attacks according to technical necessity

payment session Stripe / Flatzy.eu necessary technical payment processing during the payment session

analytics identifier analytics tool analytical measuring traffic and behaviour on the website according to tool settings

marketing pixel advertising tool marketing measuring campaigns and remarketing according to tool settings

email tracking pixel e-mail tool analytical or marketing measuring e-mail openings and clicks according to tool settings

The actual list of cookies may vary depending on the current technical configuration of Flatzy.eu.

Before launching or changing analytical, marketing, advertising, e-mail or other non-technical tools, this list should be updated.

Flatzy.eu may use cookies and similar technologies in connection with the following functions:

• registration and login,

• account management,

• real estate listing management,

• saving an unfinished listing,

• dashboard,

• CRM,

• lead management,

• saved searches,

• notifications,

• favourite listings,

• map view,

• payment services,

• administration,

• security and audit logs.

Within CRM functions, professional users, such as agents and real estate agencies, may also manage data about their clients, contacts, colleagues, employees or collaborators. Cookies themselves are generally not used to store these data, but they may be technically necessary for secure login, session management and CRM use.

If the user orders a paid service, the user may be redirected to the Stripe payment environment or Stripe may be involved in the payment process.

Stripe may use cookies and similar technologies in particular to:

• process the payment,

• prevent fraud,

• ensure transaction security,

• verify the payment session,

• comply with legal or regulatory obligations.

Some of these technologies may be necessary to complete the payment. Stripe also provides information in its own documents about its use of cookies and similar technologies.

Flatzy.eu allows the display of photographs, videos, 360° content, maps, floor plans and other media.

When media content is loaded, technical cookies or similar technologies may be used in particular to:

• load the content correctly,

• ensure performance and availability,

• protect against misuse,

• optimise data transfer,

• measure basic technical errors.

If an external player, advertising network or another third-party tool is used and it stores non-technical cookies, such use will depend on consent where the law requires consent.

Flatzy.eu may provide advertisers, agents, agencies and developers with statistics on the performance of real estate listings.

These statistics may include, for example:

• number of listing views,

• number of listing card views,

• gallery opening,

• video playback,

• map opening,

• click on phone,

• click on e-mail,

• click on WhatsApp,

• sharing,

• sending the contact form,

• viewing requests.

If these statistics are created using cookies or similar technologies that are not necessary, we use them on the basis of the user’s consent.

Some security or server operational data may be processed without consent if necessary for operation, security or protection of rights.

The storage period of cookies depends on their type and purpose.

In general:

Category Typical storage period

session cookies until the browser is closed or the session ends

security cookies for the time necessary for service security

consent settings cookies for the validity period of the user’s choice

language and preference cookies usually for several months

analytical cookies according to analytics tool settings and consent given

marketing cookies according to marketing tool settings and consent given

payment cookies for the time necessary to complete the payment or security check

Specific storage periods should be indicated in the cookie list, if known.

Some providers of technologies, analytics tools, marketing tools, payment services or e-mail services may process data outside the European Economic Area.

If personal data are transferred to a third country in connection with cookies or similar technologies, we act in accordance with GDPR, in particular on the basis of:

• an adequacy decision of the European Commission,

• standard contractual clauses,

• the EU-U.S. Data Privacy Framework, if applicable,

• or another legal mechanism under GDPR.

We may update this Cookie Policy in particular if the technologies used, providers, processing purposes or legal rules change.

The current version will be available on Flatzy.eu.

If there is a significant change in the use of cookies, we may request consent again or inform users in another appropriate way.

Flatzy.eu uses cookies and similar technologies in particular so that:

• the website works securely,

• login is possible,

• account, listings, dashboard and CRM can be managed,

• language and basic settings can be saved,

• payments can be processed,

• the service can be protected against misuse,

• the performance of the website and listings can be measured,

• the service can be improved,

• marketing campaigns can be measured, if the user gives consent.

We use necessary cookies without consent because they are required for the operation of the service.

Analytical, marketing, personalisation and other non-technical cookies are used only on the basis of consent, where the law requires such consent.

The user may reject, change or withdraw consent.