Flatzy Paid Services Terms

Last updated: 8 June 2026

Flatzy Paid Services Terms

Effective from: 1 July 2026

Platform: Flatzy.eu

Operator: European Element s.r.o.

Registered office: nám. Přátelství 1518/5, Hostivař, 102 00 Praha 10, Czech Republic

IČO: 24707465

DIČ: CZ24707465

Commercial register: the company is registered with the Municipal Court in Prague, section C, file number 167687

Data box: fthsxyq

Legal and billing contact e-mail: stavelement@gmail.com

Flatzy customer support: info@flatzy.eu

1.1.

These Paid Services Terms govern the purchase, activation, use, extension, cancellation and refund of payments for paid services provided through the Flatzy.eu platform.

1.2.

These Paid Services Terms supplement the general Flatzy Terms of Use. In matters concerning payments, paid features, subscriptions, packages, refunds and cancellation of contracts, these Paid Services Terms prevail over the general Terms of Use, unless the nature of the matter or mandatory legal provisions require otherwise.

1.3.

The Flatzy Platform is a digital real estate advertising and technology platform. Flatzy enables, in particular, the publication, management, promotion, search and display of real estate listings and related digital services.

1.4.

Flatzy is not an estate agency, estate agent, property broker, auctioneer, organiser of a public auction or enforcement auction, solicitor, notary, tax adviser, expert, bank, credit provider or insurance intermediary, unless expressly agreed otherwise in a separate written contract.

1.5.

Flatzy paid services concern the digital presentation, promotion, processing, management and display of listings and data on the Platform. Payment for a paid service does not entitle the user to the completion of a real estate transaction, sale, letting, rental, acquisition of an interested party, conclusion of a contract or any other specific commercial result.

1.6.

Before concluding a contract for a paid service, Flatzy provides the user with clear information about the main characteristics of the service, the price including applicable taxes, the duration of the service, the payment method, activation conditions, any automatic renewal, the cancellation or termination method and the right to cancel, where this applies to the relevant user or service.

1.7.

The Czech version of these Paid Services Terms is the basic legal version for the Operator established in the Czech Republic. Translations into other languages may be used to inform users in other countries.

If a consumer has their habitual residence in Ireland, this provision does not limit the protection afforded to that consumer by mandatory provisions of Irish consumer law, including the Consumer Rights Act 2022 and related consumer protection legislation as amended and in force from time to time.

2.1.

For the purposes of these Paid Services Terms, the following categories of users are distinguished in particular:

a) consumer – a natural person who concludes a contract with the Operator or otherwise acts for purposes that are outside that person’s trade, business, craft or profession;

b) trader / business user – a person acting for purposes relating to that person’s trade, business, craft or profession;

c) professional user – in particular an estate agent, real estate agency, developer, portfolio manager, investor or other person using the Platform for business purposes;

d) private advertiser – a user who publishes a listing outside a trade, business or professional activity;

e) corporate user – a legal person or a natural person carrying on business or professional activity and using the Platform for business purposes.

2.2.

The user must provide truthful information as to whether they act as a consumer or as a trader. If the user provides company details, IČO, DIČ or VAT ID, the user may be treated as acting as a trader unless the circumstances indicate otherwise.

2.3.

Consumer rights under these Paid Services Terms belong only to users who meet the applicable legal definition of a consumer.

3.1.

Flatzy may offer in particular the following paid services:

a) paid publication of a listing;

b) extension of a listing publication period;

c) TOP placement or highlighting of a listing;

d) one-off bumping or repositioning of a listing among new or current listings;

e) packages of TOP placements or listing bumps;

f) video listing or extended media display;

g) additional search functions, saved searches or notifications;

h) CRM functions for agents, real estate agencies and developers;

i) advertising packages for professional users;

j) exports, PDFs, analytics, leads or other extended functions where marked as paid;

k) other digital services specified in the current price list or order interface.

3.2.

The specific scope of the paid service, price, duration, limits, technical parameters and any conditions of use are stated in the order interface, price list, order confirmation, invoice, tax document or separate commercial offer.

3.3.

Flatzy may offer trial periods, promotional periods, discounts, free limits or temporarily reduced prices. Such benefits do not create a right to permanent free use of the service.

3.4.

If a promotional price is stated for a service, it applies only for the period and under the conditions stated for the specific offer. After the end of the promotional period, the standard price stated in the price list or order interface may apply.

4.1.

The Platform may allow the publication of a listing concerning the sale or offer of a co-ownership share in real estate, provided that this does not conflict with law, the Platform rules or third-party rights.

4.2.

The user is responsible for ensuring that the advertising of a co-ownership share is truthful, complete, legally permissible and not misleading, in particular as regards the size of the share, transfer restrictions, pre-emption or priority rights, easements, charges, mortgages, enforcement proceedings, insolvency, tenancy or lease relationships or other legal encumbrances or defects.

4.3.

The Platform may allow a so-called auction-type listing, competitive bidding or another form of presentation in which interested persons express interest or submit offers. Such a function is only an advertising or technology tool unless expressly stated otherwise.

4.4.

Flatzy does not conduct public auctions, voluntary or compulsory auctions, electronic auctions within the meaning of special legislation, enforcement auctions or other regulated auction processes. Flatzy is not an auctioneer and is not the organiser of a legally binding auction.

4.5.

Any negotiation between a seller, buyer, interested party, agent, real estate agency, developer or other third party takes place outside Flatzy legal responsibility, unless Flatzy is expressly a party to a separate written contract.

5.1.

A contract for a paid service is concluded electronically through the Platform, payment interface, user account, CRM or another Flatzy interface.

5.2.

Before submitting the order, the user must have the opportunity to check and correct the data entered in the order.

5.3.

Before a binding order for a paid service is placed, Flatzy displays to the user in particular:

a) the name and main characteristics of the service;

b) the price including VAT where the law requires the price to be shown inclusive of VAT;

c) the duration of the service;

d) information on whether the service is a one-off service, package or subscription;

e) information on automatic renewal, if applicable;

f) cancellation or termination conditions;

g) information on the right to cancel, where applicable;

h) information on the commencement of performance before the end of the cancellation period, if the service is to be activated immediately.

5.4.

If the order is placed by activating a button or similar function, that button or function must be labelled in an easily legible, clear and unambiguous manner indicating the payment obligation, for example “Order with obligation to pay”, “Order and pay” or another corresponding unambiguous formulation.

5.5.

After the contract is concluded, Flatzy provides the consumer with confirmation of the concluded contract on a durable medium, in particular by e-mail or in the user account, within a reasonable time and at the latest before performance of the service begins where required by law.

5.6.

The confirmation referred to in the previous clause includes in particular the identity of the Operator, a description of the service, the price, the order date, payment details, the duration of the service, information on the right to cancel and information on any request or consent to begin performance before the end of the cancellation period, where such request or consent has been given.

6.1.

Certain paid services may be activated immediately after payment or immediately after order confirmation. This applies in particular to TOP placement, listing bumping, video listings, publication or extension of a listing, activation of an additional search function, advertising package, analytics, PDF or another digital function.

6.2.

If the user is a consumer and the service is to begin before the end of the 14-day cancellation period, Flatzy requires the consumer’s express request for performance to begin.

6.3.

The request or consent to begin performance before the end of the cancellation period must be given by a separate active action of the user, for example through a separate checkbox that is not pre-ticked. The checkbox may not be selected by default.

6.4.

Before giving the request or consent, the consumer must be clearly informed that:

a) if the service is fully performed before the end of the cancellation period and the statutory conditions are met, the consumer may lose the right to cancel;

b) if the service is performed only in part and the consumer subsequently cancels the contract, the consumer may be required to pay a proportionate amount for the service performed up to the time of cancellation.

6.5.

For services performed once and immediately, such as a one-off listing bump or a one-off TOP highlight, the service may be considered fully performed at the moment when the relevant digital action is carried out, provided that the user has been informed in advance and has given the request, consent or acknowledgement required by applicable law.

6.6.

For continuous services, such as a monthly subscription, CRM, search function or video listing for a fixed period, the service is normally provided progressively over the agreed period. If a consumer cancels after the service has begun, Flatzy may require a proportionate payment for the part already provided, if the statutory conditions are met.

6.7.

Flatzy may keep technical evidence of the request or consent to begin performance, including the time, user account, order and version of the terms, to the extent necessary to demonstrate compliance with legal obligations.

7.1.

Prices of paid services are stated on the Platform, in the price list, in the order interface or in an individual commercial offer.

7.2.

For consumers, prices are stated including VAT where applicable law requires prices to be displayed inclusive of tax.

7.3.

For traders, prices may be stated excluding VAT if this is clearly indicated in the price list, order or commercial offer.

7.4.

The final price payable is shown to the user before the binding order is submitted.

7.5.

The amount of VAT and the method of its application depend in particular on the user’s status, the user’s country, the place of supply, the type of service, a valid DIČ/VAT ID and applicable tax rules.

7.6.

If the user is a trader established or carrying on business in another EU Member State and provides a valid VAT ID, the service may, where the statutory conditions are met, be invoiced under the reverse charge mechanism.

7.7.

If the user is a consumer in another EU Member State and the service is a cross-border B2C service, Flatzy may declare and pay VAT through the OSS scheme if the statutory conditions are met.

7.8.

To determine the user’s country and correctly apply VAT, Flatzy may use in particular the billing address, the country selected by the user, payment data, the country of the payment card issuer, IP address, VAT ID or other legally permitted data. If the data are inconsistent, Flatzy may ask the user to correct or supplement them.

7.9.

The user is responsible for the accuracy and completeness of billing, tax and identification data. If the user provides incorrect data, the user is responsible for the consequences arising from it to the extent such responsibility may lawfully be imposed on the user.

7.10.

The issued tax document or invoice may be sent electronically or made available in the user account.

8.1.

Payment may be made through a payment service provider, in particular by payment card, bank transfer, online payment method or another payment method available on the Platform.

8.2.

Flatzy may use external payment service providers, such as Stripe or another payment service provider. Payment processing may also be subject to the technical and contractual terms of the relevant provider.

8.3.

The paid service is activated after successful receipt of payment, unless stated otherwise for the specific service.

8.4.

If payment is not made, is rejected, refunded, cancelled, marked as risky or fraudulent or is subject to a chargeback, Flatzy may refuse to activate the service, suspend it or terminate it until the situation is resolved.

8.5.

The user may not misuse chargebacks, payment disputes or refund procedures to obtain a service without payment.

9.1.

Certain paid services may be provided in the form of a subscription.

9.2.

If the service is a subscription, Flatzy states before the contract is concluded the price, the length of the billing period, the duration, the conditions of automatic renewal and the method of termination.

9.3.

If the subscription renews automatically, the user is clearly informed of this before the contract is concluded.

9.4.

The user may terminate the subscription through the user account, CRM, a function available on the Platform or by contacting customer support.

If mandatory Irish law requires a specific cancellation or termination process, Flatzy provides a process that meets such requirements and does not unjustifiably hinder the consumer’s ability to terminate a continuing service.

9.5.

Termination of the subscription stops future payments. The already paid period remains active until the end of the paid period, unless law or the conditions of the specific service provide otherwise.

9.6.

If the user deletes a listing, disables a function, ceases to use the Platform or does not actually use the service, this does not in itself give a right to a refund of the price for an already paid period if the service has begun or has been provided and the law does not provide otherwise.

9.7.

If required by law, by the nature of the specific subscription or by the terms of the offer, Flatzy sends the user a notice before renewal. In the case of long-term subscriptions or price changes, the notice may be sent in particular by e-mail or as a notice in the user account.

9.8.

If the subscription price changes, Flatzy notifies the user of the change in advance. If the user does not agree to the new price, the user may terminate the subscription before the change takes effect.

10.1.

Flatzy may offer packages of digital services, for example a package of TOP placements, a package of listing bumps, a package of search functions, an advertising package or another package of paid functions.

10.2.

The validity period of the package is stated in the order, price list or service description.

10.3.

Unused elements of a package, credits or advertising actions are not automatically converted into money, unless the law, the specific offer or an individual agreement provides otherwise.

10.4.

Unused elements of a package are not automatically transferred to the next period unless this is expressly stated for the specific service.

10.5.

If the user begins using a package before the end of the cancellation period and then cancels the contract as a consumer, Flatzy may require proportionate payment for the part of the service already provided, if the statutory conditions are met.

11.1.

If the user is a consumer, the user may have the right to cancel a distance contract within 14 days without giving any reason.

11.2.

For a service contract, the cancellation period generally begins on the day the contract is concluded.

11.3.

The consumer may exercise the right to cancel by making an unambiguous statement to the Operator, for example by e-mail, contact form, user account or another function available on the Platform.

11.4.

To meet the deadline, it is sufficient for the consumer to send the cancellation notice before the relevant period expires.

11.5.

Where a contract is concluded through an online interface and applicable law requires an online cancellation or withdrawal function, Flatzy provides such a function to the required extent.

The function must be easy to find, clearly labelled, available during the relevant cancellation period and capable of enabling the consumer to submit or confirm the information required to identify the consumer and the contract and to receive confirmation on a durable medium, where required by applicable law.

After the consumer submits the cancellation statement through such a function, Flatzy sends confirmation of receipt without undue delay to the extent required by applicable law.

11.6.

The consumer may use the model cancellation form set out at the end of these Paid Services Terms, but is not required to do so.

11.7.

The consumer may lose the right to cancel in respect of a fully performed service where performance began before the end of the cancellation period at the consumer’s express prior request or with the consumer’s consent and the consumer was properly informed or acknowledged that the right to cancel may be lost once the service has been fully performed, provided that all statutory conditions are met.

11.8.

If performance began at the consumer’s express request before the end of the cancellation period and the consumer subsequently cancels the contract, the consumer may be required to pay a proportionate amount for the service provided up to the time of cancellation, where this is permitted by applicable law and the statutory conditions are met.

11.9.

If Flatzy does not provide the consumer with the legally required information on the right to cancel, the cancellation period may be extended to the extent provided by applicable law.

11.10.

This article does not apply to traders, professional users, agents, real estate agencies, developers or other users who do not act as consumers.

12.1.

If a consumer validly cancels the contract and is entitled to a refund, Flatzy refunds the relevant sums without undue delay and not later than 14 days after the day on which Flatzy is informed of the consumer’s decision to cancel the contract.

12.2.

The refund is made using the same means of payment as used for the original transaction, unless the consumer has expressly agreed to another method of refund and does not incur additional costs as a result.

12.3.

Flatzy does not charge the consumer a fee for the refund, unless the law provides otherwise.

12.4.

If the service has already been partially provided at the consumer’s express request before the end of the cancellation period, Flatzy may, where the statutory conditions are met, deduct from the refund the proportionate value of the service already provided.

12.5.

If the service has been fully performed and the consumer’s right to cancel has ended in accordance with the law and these Paid Services Terms, Flatzy is not obliged to refund the payment.

12.6.

Payment fees, bank charges, exchange-rate differences or third-party fees may affect the amount actually received by the user only to the extent permitted by applicable law.

12.7.

For traders, professional users, agents, real estate agencies and developers, refunds are governed by these Paid Services Terms, the specific order, price list or individual agreement. The consumer right to cancel does not apply to these users.

13.1.

The user may complain to customer support about non-functioning, non-activation or incorrect provision of a paid service.

13.2.

The complaint should contain in particular the user’s identification, order number, name of the service, payment date and description of the problem.

13.3.

If Flatzy finds that a paid service was not activated for technical reasons or was provided incorrectly, Flatzy may, depending on the nature of the matter, offer substitute performance, an extension of the service, credit, proportionate price reduction or a refund.

13.4.

It is not a defect of the paid service that a listing has not achieved the expected number of views, contacts, interested persons, offers or commercial results.

13.5.

Short-term technical unavailability of the Platform, maintenance, update, outage of a payment provider, CDN, map service, e-mail service, hosting or external API does not automatically give rise to a right to a refund if the service has been provided to a substantial extent.

14.1.

Payment for a paid service does not mean that the user has the right to publish any content regardless of law, third-party rights or Platform rules.

14.2.

Flatzy may refuse, hide, restrict, suspend or remove a listing, account, advertising service or other paid function if:

a) the content breaches the law;

b) the content breaches the Flatzy Terms of Use;

c) the content is misleading, untrue, fraudulent or incomplete;

d) the content infringes third-party rights;

e) the user misuses the Platform, payment system or advertising functions;

f) the user has provided untrue identification, tax or billing data;

g) there is a suspicion of fraud, money laundering, sanctions evasion, false identity or other risky conduct;

h) publication or continued provision of the service could create a legal, security or reputational risk for the Platform.

14.3.

If the paid service is restricted or terminated because of the user’s breach of obligations, the user has no right to a refund of the price for services already provided, unless the law provides otherwise.

14.4.

The user may object to or complain about a Flatzy decision through customer support or another mechanism available on the Platform.

15.1.

Professional users use the Platform for business purposes and are responsible for the truthfulness, completeness, legality and up-to-date nature of their listings, business data, prices, photographs, documents, offers and communication with interested persons.

15.2.

Professional users are responsible for fulfilling their obligations towards consumers, clients, interested persons, public authorities and other third parties.

15.3.

Flatzy may set packages, tariffs, limits, prices, advertising rules, technical conditions and CRM function conditions for professional users.

15.4.

Flatzy may restrict, suspend or terminate services to a professional user in particular for the reasons stated in these Paid Services Terms or in the Terms of Use, for non-payment, breach of Platform rules, breach of law, misleading advertising, repeated complaints or risky conduct.

15.5.

If EU rules on online intermediation services for business users apply to the relationship between Flatzy and a professional user, Flatzy makes these Terms available in a clear, intelligible and easily accessible manner throughout the business relationship.

15.6.

Flatzy may inform professional users of material changes to the terms within a reasonable period before they take effect, generally at least 15 days in advance, unless the change is required by law, necessary for security reasons, an urgent technical change or solely for the benefit of users.

15.7.

A professional user may terminate the use of a paid service or subscription under the conditions of the specific service. This does not affect payment obligations for services already provided or ordered.

15.8.

Flatzy may use ranking, highlighting, TOP placement, advertising, recommendations or other methods of displaying listings on the Platform. The main display parameters may include in particular category, location, price, recency, relevance, paid highlighting, listing quality, availability of photographs, user type, activity, security signals and technical search parameters.

15.9.

Paid highlighting or TOP placement may affect the visibility of a listing if this is stated for the specific service. Flatzy is not obliged to disclose exact algorithms, trade secrets or technical details that would enable manipulation of search or ranking.

16.1.

Flatzy may change prices, packages, limits, the composition of services, technical parameters and these Paid Services Terms.

16.2.

Changes do not apply retroactively to an already paid period, unless the law, the specific service or an agreement with the user provides otherwise.

16.3.

If a change concerns a future subscription period, Flatzy notifies the user of the change in advance in a manner appropriate to the nature of the service.

16.4.

If the user does not agree with the changed future terms, the user may terminate the subscription before the start of the next paid period.

16.5.

Flatzy may make a change immediately where this is necessary for legal, security, tax, technical or operational reasons.

17.1.

Flatzy endeavours to ensure stable operation of the Platform and paid services, but does not guarantee uninterrupted availability without outages, errors, delays or technical limitations.

17.2.

Service availability may be affected in particular by maintenance, updates, cyberattacks, outages of hosting, payment providers, CDN, map services, databases, e-mail services, external APIs or force majeure.

17.3.

Flatzy is not responsible for outages caused by third parties where Flatzy could not reasonably influence such outages.

17.4.

If long-term technical unavailability substantially prevents use of a paid service, Flatzy may, depending on the circumstances, offer an extension of the service, substitute performance, credit, discount or a partial refund.

18.1.

Flatzy does not guarantee that a paid service will lead to a sale, letting, rental, reservation, conclusion of a contract, acquisition of an interested person, phone call, e-mail, viewing or other business opportunity.

18.2.

Flatzy is not liable for the actions of users, agents, real estate agencies, developers, sellers, landlords, buyers, tenants, interested persons or third parties.

18.3.

Flatzy does not automatically verify the legal status of each property, ownership, right to sell, right to let or rent, correctness of price, availability of the property or completeness of documentation, unless expressly stated otherwise for a specific service.

18.4.

Users must carry out their own legal, technical, financial and factual checks of the property and transaction.

18.5.

No provision of these Paid Services Terms excludes or limits Flatzy liability to the extent that such liability may not be excluded or limited under mandatory law.

19.1.

A paid service does not give the user the right to disseminate illegal, fraudulent, discriminatory, misleading, offensive, untrue or otherwise prohibited content.

19.2.

Notices of illegal content, complaints against moderation, account restrictions or content removal are governed by the Flatzy Terms of Use and the mechanisms available on the Platform.

19.3.

Flatzy may take measures against content or a user if Flatzy becomes aware of illegal content or has reasonable suspicion of a breach of law, third-party rights or Platform rules.

19.4.

If a paid service is cancelled or restricted because of illegal content or breach of rules by the user, the user has no right to a refund of the price for services already provided, unless the law provides otherwise.

20.1.

The processing of personal data in connection with paid services is governed by the Flatzy Privacy Policy.

20.2.

For the purposes of payments, billing, VAT, fraud prevention, customer support and proving consents, Flatzy may process data necessary for performance of the contract, compliance with legal obligations and protection of legitimate interests.

20.3.

Payment data may be processed by an external payment service provider. Flatzy does not need to store the full payment card number if the payment is processed by an external provider.

21.1.

If the user is a consumer and a dispute arises between the consumer and Flatzy, the consumer may have the right to refer the dispute to a competent alternative or out-of-court consumer dispute resolution body if the conditions under applicable law are met.

21.2.

Given the Operator’s establishment in the Czech Republic, the following body is generally relevant for out-of-court consumer dispute resolution in the Czech Republic, depending on the competence for the specific dispute:

Česká obchodní inspekce

Štěpánská 567/15

120 00 Praha 2

Czech Republic

website: coi.cz

21.3.

In Ireland, consumers may obtain information on alternative dispute resolution and authorised ADR bodies through:

Competition and Consumer Protection Commission

Bloom House

Railway Street

Dublin 1

D01 C576

Ireland

website: ccpc.ie

ADR may be available where the consumer has already complained to the trader and the issue has not been resolved. The relevant ADR body depends on the sector, type of contract and the circumstances of the dispute. Flatzy does not declare by these Terms that it is voluntarily bound to a specific Irish ADR body unless such obligation follows from law or a separate binding commitment.

For a cross-border consumer dispute with a trader established in another EU Member State, an Irish consumer may also request free advice and assistance from:

European Consumer Centre Ireland

MACRO Building

1 Green Street

Dublin 7

D07 X6NR

Ireland

e-mail: info@eccireland.ie

website: eccireland.ie

21.4.

The consumer may first contact Flatzy customer support. This does not limit the consumer’s right to refer the matter to a competent court, a competent ADR body, a consumer authority or another competent body.

Flatzy cooperates with a competent body to the extent required by applicable law, by binding participation in a specific procedure or by another specific legal obligation.

22.1.

These Paid Services Terms are governed by the law of the Czech Republic.

22.2.

If the user is a consumer with habitual residence in Ireland or another EU Member State, the choice of Czech law does not deprive the user of the protection afforded by mandatory provisions of the law of the country of the user’s habitual residence, to the extent such provisions are applicable.

22.3.

If any provision of these Paid Services Terms is invalid, ineffective or unenforceable, this does not affect the validity of the remaining provisions.

22.4.

Flatzy may issue local versions, supplements or special consumer information for individual countries or languages. In such case, they apply to the extent that they provide the user with mandatory protection under the relevant applicable law.

23.1.

These Paid Services Terms are available on the Flatzy.eu Platform.

23.2.

Flatzy may update these Paid Services Terms. The current version is published on the Platform.

23.3.

These Paid Services Terms enter into force on 1 July 2026.

Model cancellation form

Complete and send this form only if you wish to cancel the contract.

To:

European Element s.r.o.

nám. Přátelství 1518/5

Hostivař, 102 00 Praha 10

Czech Republic

E-mail: stavelement@gmail.com

I hereby give notice that I cancel the contract for the provision of the following paid service:

Name of service:

[to be completed by the user]

Order date:

[to be completed by the user]

Order or invoice number:

[to be completed by the user]

Consumer’s first name and surname:

[to be completed by the user]

E-mail address of the user account:

[to be completed by the user]

Consumer’s address:

[to be completed by the user]

Date:

[to be completed by the user]

Consumer’s signature:

[only if this form is submitted on paper]